We strive to give our customers leading customer service in the water industry and beyond.
Our customer service ethos is core to our brand, values and culture; our people have a drive and energy to truly put our customers at the heart of everything they do. We listen to our customers and are empowered to take action to help them. Our customers are supported to participate fully in our business and in designing the services they receive.
Every customer voice is important. Our people are passionate about delivering world-class customer service; they know it is expected of them, and they are committed to it because they believe the services we provide are essential to life and wellbeing. We all want our customers to always have complete trust and confidence in what we do.
We own a customer’s problem, keep our promises and show each customer that they are special by focusing on individual needs. We know that every interaction with every customer matters.
For more information on our performance in go to -
We provide excellent services and impress our customers
CUSTOMER SATISFACTION SCORES
Northumbrian Water / Essex & Suffolk Water
NO. OF COMPLAINTS BY HOUSEHOLD
Northumbrian Water
Essex & Suffolk Water
