Who to talk to and when
Concerns about our compliance are taken very seriously.
We ask that you talk to us about any concerns first, so we can investigate. To contact us, call 0345 733 5566.
You can also write to us at:
Northumbrian Water
Customer Centre
PO Box 300
Durham
DH1 9WQ
Contacting the regulator
You have the right to raise your concerns to our regulator, the Information Commissioner's Office, by using the details below:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
You can call the Information Commissioner's Office on
01625 545 700.
Notice owner
The notice owner is NWL's Data Protection Officer, and can be contacted at data.protection@nwl.co.uk.
Reviewing our policy
We review our privacy policy at least once a year, or earlier when there are changes to legislation or our processes.
Last update
This page was last updated on 17 April 2025 (Version 17).
