Complaints
We work hard to make sure we protect personal data and get things right, first time, every time. Your feedback is important to us and if you have a data protection query or complaint, we want to hear from you as soon as possible so we can take any necessary remedial action.
We have a legal obligation to respond to data protection queries within 30 days however, we want to respond to you as soon as we can and so have aligned this with our existing targets and will aim to respond to you within 10 working days.
The best way to contact us is using one of the methods we list here.
Complaints to the regulator
You can also use your right to complain to our regulator, the Information Commissioner's Office, by using the details below:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
You can call the Information Commissioner's Office on
01625 545 700.
Notice owner
The notice owner is NWL's Data Protection Officer, and can be contacted at data.protection@nwl.co.uk.
Reviewing our policy
We review our privacy policy at least once a year, or earlier when there are changes to legislation or our processes.
Last update
This page was last updated on 18 July 2025 (Version 18).
