Man with daughter and dog next to a river

Our plan 2020-25

Welcome to our plan for delivering services from 2020-25, developed with help from our customers.

Our plan sets out our ambition to deliver world class services and explains how we′ll do this.

Living Water Our Plan 2020-25

Downloadable content

Living Water Our Plan for 2020-25 and Beyond
Statement of Case – Competition and Markets Authority Appeal
Draft Determination Company Representation
A Guide
Executive Summary
Business Plan Tables
PR19 Business Plan Presentation Pro-forma - Guidance Tables
Action Tracker - NES
Nature of Adjustment Forms
Our plan on a page
Shaping Our Future 2018-40

Supporting documents

1.1 Glossary of the acronyms
1.2 Published documents
2.1 Our approach to triangulation
2.2 Customer engagement executive summaries
2.3 PR19 research tool
2.4 PR19 Acceptability Engagement
2.5 Our Plan 2020-2025 Essex & Suffolk Water and Northumbrian Water
2.6 Long Term Water Quality plan
3.1 Extraordinary Leadership Programme
3.2 Enhancement business cases
3.3 Our approach to void properties and gap sites
3.4 Resilience Framework Independent Assessment
3.5 Workforce 2020-25 Strategy
3.6 Resilience Assessment Final Report Too critical to fail sites
3.7 DWMP Implementation Plan
3.8 Digital Vision 2020-25
3.9 WINEP Cost Adjustment Mechanism
4.1 Bespoke Definition Resubmission
4.2 Performance Commitments Evaluation
4.3 Data Table Submission Commentary
5.1 Separate Price Controls Analysis
5.2 Review of Bioresources RCV allocation – Economic Insight, April 2018
5.3 Review of Water Resources RCV allocation – Economic Insight, May 2018
6.1 Bid Assessment Framework
6.2 Bioresources Strategy
7.1 PR19 Wholesale Real Price Effects Analysis and Evidence
7.2 PR19 Retail household IPP analysis and evidence
7.3 VOA Alteration Impact Report _WS7
7.4 Uniform Business Rates Revaluation 2017 – Northumbrian Water - Letter to D Alborough WS7
8.1 Our approach to taxation
8.2 Stress Test Evidence
10.1 Data Assurance Reports

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NES PR19-17z notional gearing
NES PR19-17z actual gearing
NES RCV adjustments feeder model IAP Mar 19
NES Residential retail revenue IAP Mar 19
NES Revenue adjustments feeder model IAP Mar 19
NES Totex menu IAP Mar 19
NES Water trading IAP Mar 19
NES WRFIM IAP Mar 19
NES Bill Waterfall Model 12c
NES Land disposals IAP Mar19
NES ODIs IAP

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NES.AV.A2 - Appendix 1 - Social Tariffs 2019 Research Report (Executive Summary)
NES.CA.A1-A2 - Additional Evidence - Extracts from Board Assurance Statement
NES.CA.A6 - Additional Evidence - NWL Response to Data Assurance Report Findings
NES.CA.A6 - Additional Evidence - Data Assurance Reports
NES.CE.A1.1 - additional evidence - Sewage pumping station capacity - Revised approach is now a final version
NES.CE.A1.1 - additional evidence - Sewage pumping station capacity - Revised Approach - Support Document A
NES.CE.A1.1 - additional evidence - Sewage pumping station capacity - Revised Approach - Supporting Document B
NES.CE.A1.1 - additional evidence - Sewage pumping station capacity - Revised Approach - Supporting Document C
NES.CE.A1.1 - Additional Evidence - A Review of Ofwat IAP Base Sewage Collection Models
NES.CE.A1.3 - Forecasted BOD Load - Response to Ofwat’s Challenge March 2019
NES.CE.A1.4 - Review of the treatment of enhancement opex in Ofwat’s PR19 initial assessment of business plans
NES.CE.A1.7 - KPMG Waste Water Enhancement Econometric Model Review 15.3.19 (Draft)
NES.CE.A1.2 - Abstraction Charges - Explanation of Sustained Increase in Charges from 2017
NES.CMI.A3.1 - Response to Ofwat on Water Trading - Action
NES.CMI.A3.2 - Additional Evidence - Appendix 1 - Report on the NES-TMS 2015-35 Water Trade
NES.CMI.A3.2 - Additional Evidence - Thames-Essex Chigwell Agreement
NES.CMI.A5 - Howdon STW Expansion
NES.CMI.A5 - Howdon STW Expansion Plan
NES.CMI.B1.2 - Additional Evidence - Targeted controls, markets and innovation
NES.LR.A4 - Additional evidence - Our response to PwC’s resilience assessment
NES.OC.A1-74 - Additional Evidence - Appendix 1
NES.OC.A19 - Action Response -v0.1 - Action plan
NES.OC.A24 + NES.OC.A24A - Additional Evidence - Response to Ofwat on Drought Resilience
NES.OC.A25 - Action Response - v0.1 - Risk of Sewer Flooding in a Storm Methodology
NES.OC.A35 - Additional Evidence - Unplanned Outage 2018-19 work plan
NES.OC.A35 - Additional Evidence - UPO Actions
NES.OC.A4 - Additional evidence - Appendix 1
NES.OC.A57 + NES.OC.A58 - Additional Evidence - Water Environment Improvements Bespoke Definition
NES.OC.A57 + NES.OC.A58 - Additional Evidence - Water Environment Improvements Performance Commitment Guidance

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Index
PR19 Draft Determinations NES representation Pro-forma
3.3.1 Reducing Property Flooding Risk
3.3.1 Environment Agency Letter
3.3.2 Essex Resilience - Abberton to Hanningfield Transfer Main
3.3.3 Suffolk Resilience
3.3.4 Howdon STW Resilience Enhancement
3.3.6 Wastewater WINEP
3.3.7 Layer Final Decision Letter
3.3.7 Layer Reg 28 Notice a
3.3.7 Layer Reg Notice b
3.3.7 Layer Business Case
3.3.7 Mosswood Final Decision Letter
3.3.7 Mosswood Reg 28 Noice a
3.3.7 Mosswood Reg 28 Noice b
3.3.7 Mosswood Business Case
3.3.9 Wearside Resilience
3.3.12 Strategic Regional Water Resource Solutions
4.1 Unplanned Outage PC
4.3 Internal Sewer Flooding Penalty Collar
4.8.3 Carbon Emissions PC

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NES Table and Model Commentaries
NES PR19 Draft Determination Data Tables August 2019
PR19 Draft Determinations - Outcomes representations data submission
PR19 Draft Determinations - Outcomes representations data submission commentary
NES Corrected DD opex - capex split and PAYG of August 2019 DD response
NES Revised App28 August 2019
PR19 Draft Determinations - Developer services data request
PR19 Draft Determinations - Developer services data request commentary
Economic Insight Report: ′Financeability of the Notionally Efficient Firm′
NES response to Developer Services DD consultation August 2019